Terms & Conditions

Welcome to Luxeura Paris. These Terms & Conditions govern your access to and use of our website and your purchase of products from Luxeura Paris.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Luxeura Paris

Brand: Luxeura Paris
Website: advertloom.com
Email: hr@advertloom.com

In these Terms & Conditions, “Luxeura Paris”, “we”, “us”, and “our” refer to Luxeura Paris. “You”, “your”, or “customer” refers to any person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities

  • Attempt to gain unauthorised access to our website or systems

  • Interfere with the operation or security of the website

  • Copy, reproduce, modify, or distribute website content without permission

  • Submit false, misleading, or fraudulent information

  • Use the website to harm, abuse, or impersonate another person

  • Introduce viruses, malware, or other harmful material

  • Attempt to interfere with another customer’s use of the website

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, prices, availability, and other information displayed on our website are accurate.

However:

  • Product colours may appear slightly different depending on your device or screen.

  • Packaging may change from time to time.

  • Product images may be for illustrative purposes.

  • Ingredients and product formulations may be updated by the manufacturer.

  • Product availability may change without prior notice.

Customers should always check the product packaging and ingredient list supplied with their order before use.

4. Skincare Products and Individual Results

Skincare products may produce different results for different individuals.

Luxeura Paris does not guarantee that a particular product will produce a specific result for every customer.

Customers are responsible for reviewing the ingredients and product instructions before use.

If you have known allergies, sensitivities, or a specific skin condition, you should seek appropriate professional advice before using a product.

If a product causes significant irritation or an adverse reaction, discontinue use and seek appropriate professional advice.

Unless specifically stated otherwise and legally permitted, our products and website information are not intended to diagnose, treat, cure, or prevent medical conditions.

5. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit quantities available for purchase

  • Discontinue products

  • Modify product formulations or packaging

  • Remove products from our website

  • Correct product availability errors

If an ordered product becomes unavailable after an order has been placed, we will contact you and provide an appropriate resolution in accordance with our applicable refund or cancellation policy.

6. Prices

All product prices displayed on our website are shown in Indian Rupees (INR) unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

Price changes will not affect an order that has already been accepted by us, except where an obvious pricing or technical error has occurred.

Any applicable delivery charges, taxes, or other charges will be displayed during checkout or communicated to you where applicable.

7. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another communication channel.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability

  • Incorrect pricing or product information

  • Incorrect or incomplete customer information

  • Suspected fraudulent activity

  • Duplicate or unusual orders

  • Delivery limitations

  • Violation of these Terms & Conditions

If we cancel an order, we will notify you using the contact information provided during checkout.

8. Cash on Delivery

Luxeura Paris currently offers Cash on Delivery (COD).

When placing a COD order, you agree to:

  • Provide accurate contact and delivery information

  • Be available to receive the order

  • Pay the applicable order amount upon delivery

  • Accept the package when the order is delivered

We may contact you to verify a COD order before dispatch.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD orders.

9. Order Confirmation and Verification

For security and fraud-prevention purposes, Luxeura Paris may contact customers by phone, SMS, WhatsApp, or email to verify an order.

If we are unable to verify an order or reasonably suspect fraudulent activity, we may cancel or hold the order before dispatch.

10. Shipping and Delivery

Orders are shipped to the address provided by the customer during checkout.

Customers are responsible for ensuring that their delivery information is accurate and complete.

Delivery times shown on the website are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Natural events

  • Incorrect address information

  • Remote delivery locations

  • Unforeseen circumstances

  • Events outside our reasonable control

Luxeura Paris is not responsible for delays caused by circumstances beyond our reasonable control.

For detailed information regarding shipping, please refer to our Shipping & Delivery Policy.

11. Delivery Issues

If an order arrives damaged, incorrect, incomplete, or appears to have been tampered with, please contact us as soon as reasonably possible at:

Email: hr@advertloom.com

We may request photographs, videos, order details, packaging information, or other evidence to investigate the issue.

Any resolution will be handled according to our applicable Return & Refund Policy.

12. Returns, Refunds and Exchanges

Returns, refunds, replacements, and exchanges are subject to our Return & Refund Policy.

Certain products may not be eligible for return or exchange due to hygiene, safety, or product-specific reasons.

Customers should review the Return & Refund Policy before placing an order.

13. Order Cancellation

Customers may request cancellation of an order by contacting us as soon as possible after placing the order.

Cancellation may not be possible once an order has been processed, packed, or dispatched.

For complete cancellation terms, please refer to our Cancellation Policy.

14. Promotions, Discounts and Offers

Luxeura Paris may occasionally offer:

  • Discount codes

  • Promotional offers

  • Seasonal sales

  • Bundles

  • Free gifts

  • Limited-time offers

Unless otherwise stated:

  • Promotional offers cannot be combined.

  • Offers are subject to availability.

  • Discount codes may have expiry dates.

  • Certain products may be excluded from promotions.

  • We reserve the right to modify or withdraw an offer where reasonably necessary.

Any specific terms attached to an individual promotion will apply in addition to these Terms & Conditions.

15. Discount Codes

Discount codes must be used according to their stated terms.

We reserve the right to cancel an order where a discount code has been obtained, used, or applied fraudulently or contrary to its terms.

Discount codes cannot be exchanged for cash unless expressly stated otherwise.

16. Intellectual Property

All content appearing on the Luxeura Paris website, including but not limited to:

  • Brand name

  • Logo

  • Product photographs

  • Graphics

  • Website design

  • Text

  • Product descriptions

  • Videos

  • Illustrations

  • Marketing material

is owned by or licensed to Luxeura Paris and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, republish, sell, or commercially exploit our content without our prior written permission.

17. Customer Reviews and User Content

If you submit reviews, photographs, testimonials, comments, or other content to Luxeura Paris, you confirm that:

  • The content is truthful to the best of your knowledge.

  • You have the right to submit the content.

  • The content does not violate another person’s rights.

  • The content does not contain unlawful, abusive, offensive, or misleading material.

By submitting content, you grant Luxeura Paris permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

18. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, websites, payment providers, social-media platforms, analytics services, or delivery providers.

These third parties operate independently and may have their own terms and privacy policies.

Luxeura Paris is not responsible for the content, availability, security, or policies of third-party websites or services.

19. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available

  • Error-free

  • Uninterrupted

  • Free from technical problems

  • Free from viruses or other harmful components

The website may occasionally be unavailable due to maintenance, updates, technical problems, or circumstances beyond our reasonable control.

20. Limitation of Liability

To the extent permitted by applicable law, Luxeura Paris will not be responsible for losses resulting from:

  • Incorrect information provided by the customer

  • Incorrect delivery addresses

  • Improper use of products

  • Failure to follow product instructions

  • Individual skincare reactions or sensitivities

  • Delays caused by third-party delivery providers

  • Website interruptions beyond our reasonable control

  • Events outside our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable law.

21. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising from your unlawful use of the website, violation of these Terms & Conditions, or violation of another person’s rights.

This clause does not affect any rights or protections provided to you under applicable consumer-protection laws.

22. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read our Privacy Policy.

23. Changes to These Terms

Luxeura Paris may update these Terms & Conditions from time to time.

Changes will be published on this page along with an updated “Last Updated” date.

Your continued use of the website after changes are published constitutes continued use subject to the updated Terms, to the extent permitted by applicable law.

24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Any dispute arising in connection with these Terms shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter, subject to applicable consumer-protection laws.

25. Consumer Rights

Nothing in these Terms & Conditions is intended to remove, restrict, or override any mandatory rights or protections available to consumers under applicable Indian law.

Where applicable law provides a consumer with rights that cannot legally be excluded or limited by contract, those rights will continue to apply.

26. Contact Us

For questions regarding these Terms & Conditions, orders, products, or other concerns, please contact:

Luxeura Paris
Email: hr@advertloom.com

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