7-Day Return & Exchange Policy
At Luxeura Paris, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, eligible products may be returned or exchanged within 7 days of delivery, subject to the conditions below.
Brand: Luxeura Paris
Website: advertloom.com
Email: hr@advertloom.com
1. 7-Day Return & Exchange Window
Eligible products can be requested for return or exchange within 7 days from the date of delivery.
To be eligible, you must contact us within the 7-day period at:
Requests submitted after 7 days may not be accepted, except where required by applicable law.
2. Eligibility for Return or Exchange
A product may be eligible for return or exchange if:
You received the wrong product.
You received a damaged product.
The product is defective.
The product is missing from your order.
The product received is materially different from the product ordered.
You received an unopened and unused eligible product and wish to return or exchange it within the 7-day period.
For hygiene and safety reasons, skincare products must generally be unopened, unused, and in their original packaging to qualify for a change-of-mind return or exchange.
This condition does not limit any rights or remedies available under applicable law for defective, damaged, contaminated, or incorrectly supplied products.
3. Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 7 days of delivery.
Please send:
Order number
Full name
Contact number
Description of the issue
Clear photographs of the product
Photographs of the outer packaging
Photograph of the shipping label
Video evidence, where reasonably necessary
We may request additional information to verify the issue.
Once verified, we may provide a replacement, exchange, refund, or another appropriate resolution.
4. Wrong Product Received
If you receive a product different from the one you ordered, please contact us within 7 days of delivery.
Where possible, please do not open or use the incorrect product.
After verification, Luxeura Paris may arrange an exchange or another appropriate resolution.
5. Change-of-Mind Returns
If you simply change your mind about a purchase, an eligible return or exchange may be accepted within 7 days provided that the product is:
Unopened
Unused
In its original, undamaged packaging
Complete with all original components
In a resalable condition
Opened or used skincare products generally cannot be returned or exchanged for change-of-mind reasons due to hygiene and safety considerations.
6. Skin Reactions
Individual skin types and sensitivities vary.
A product not producing the expected cosmetic result or not being suitable for an individual’s skin does not automatically qualify for a return or exchange.
Customers are encouraged to review the ingredient list and product instructions before use.
If you experience significant irritation or an adverse reaction, discontinue use and seek appropriate professional advice.
If you believe the product is defective or contaminated, contact us at hr@advertloom.com within 7 days so that we can investigate.
7. How to Request a Return or Exchange
Email us at:
Use the subject line:
Return/Exchange Request – [Order Number]
Please include:
Your full name
Order number
Phone number
Product name
Reason for return/exchange
Photographs or videos, where applicable
Our team will review your request and provide return instructions if it is eligible.
Please do not send any product back without receiving instructions from Luxeura Paris.
8. Return Shipping
If the return or exchange is due to an incorrect, damaged, or defective product received from us, Luxeura Paris may arrange or cover reasonable return shipping costs.
For eligible change-of-mind returns or exchanges, return shipping costs may be borne by the customer.
The applicable shipping responsibility will be communicated when your return or exchange request is approved.
9. Exchange Policy
Eligible products may be exchanged for another available product of equal value.
If the replacement product has a higher price, the applicable price difference may need to be paid before the replacement is dispatched.
If the replacement product has a lower price, any applicable difference will be handled according to our refund procedure.
Exchanges are subject to product availability.
10. Non-Returnable / Non-Exchangeable Products
Unless otherwise required by applicable law, the following are generally not eligible for change-of-mind return or exchange:
Opened skincare products
Used skincare products
Products without original packaging
Products damaged after delivery due to improper handling or use
Products returned without prior approval
Products purchased from unauthorised sellers
Products missing essential components or packaging
11. Refunds
If an eligible return is approved and a refund is applicable, the refund will be processed after the returned product has been received and inspected.
For Cash on Delivery (COD) orders, Luxeura Paris may request appropriate bank-account details to process an approved refund.
We will never ask for your UPI PIN, card PIN, banking password, or OTP to process a refund.
The time taken for the refund to reach your account may depend on the relevant banking system.
12. COD Orders
Luxeura Paris currently accepts Cash on Delivery.
For COD orders, no payment is collected online at the time of placing the order.
If a customer repeatedly refuses or fails to accept valid COD orders, Luxeura Paris may restrict COD availability for future purchases, subject to applicable law.
13. Returns for Promotional Orders
If an order includes a free gift, promotional product, bundle offer, or other special benefit, the return or exchange may be subject to the specific terms of that promotion.
Where required, promotional gifts or products may need to be returned along with the eligible order.
14. Inspection of Returned Products
All returned products may be inspected before an exchange or refund is approved.
The inspection may verify:
Product condition
Packaging
Product quantity
Signs of use
Damage
Order details
This inspection does not affect any mandatory consumer rights available under applicable law.
15. Fraudulent or Abusive Requests
Luxeura Paris may investigate return, exchange, refund, or replacement requests that appear fraudulent or abusive.
Where permitted by law, we may refuse fraudulent requests or restrict future transactions.
16. Consumer Rights
Nothing in this policy is intended to remove or restrict any mandatory rights or remedies available to consumers under applicable Indian law.
Where applicable law provides a customer with a right to a refund, replacement, exchange, cancellation, or other remedy, those rights will continue to apply.
17. Changes to This Policy
Luxeura Paris may update this policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
18. Contact Us
For any return, exchange, or refund-related questions, please contact:
Luxeura Paris
Website: advertloom.com
Email: hr@advertloom.com
Please include your order number when contacting us regarding an existing order.
Last Updated: [Date]