Shipping & Delivery Policy
At Luxeura Paris, we aim to make your shopping experience as smooth and convenient as possible. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website.
Brand: Luxeura Paris
Website: advertloom.com
Email: hr@advertloom.com
1. Order Processing
Orders are generally processed within 1–3 business days after the order is successfully placed.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales, promotions, new product launches, or periods of unusually high order volume, processing may take longer than usual.
If there is a significant delay in processing your order, we may contact you using the information provided during checkout.
2. Delivery Time
After dispatch, orders are generally expected to be delivered within approximately 3–7 business days, depending on the delivery location and courier service.
Delivery times are estimates and are not guaranteed.
Remote locations, weather conditions, public holidays, courier delays, or other circumstances beyond our reasonable control may result in additional delivery time.
3. Shipping Locations
Luxeura Paris currently ships orders within India.
Delivery availability may depend on the serviceability of the address provided during checkout.
If your location is not serviceable, we may contact you regarding the order and provide an appropriate resolution.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is placed.
Any free-shipping offer will be subject to the conditions specified at the time of the offer.
Shipping charges may vary depending on factors such as order value, location, delivery service, or promotional offers.
5. Cash on Delivery
Luxeura Paris currently offers Cash on Delivery (COD) for eligible orders and locations.
For COD orders:
Payment is made when the order is delivered.
COD availability may depend on your delivery location.
We may contact you to verify your order before dispatch.
Please ensure that someone is available to receive and pay for the order.
Repeated refusal or non-acceptance of COD orders may result in COD being restricted for future orders.
6. Order Confirmation
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication method.
Please check your order details carefully.
If you notice an incorrect address, phone number, or other important information, contact us as soon as possible at:
We cannot guarantee that changes can be made after an order has been processed or dispatched.
7. Tracking Information
Once your order has been dispatched, tracking information may be provided to you where tracking is available.
You can use the tracking information to monitor the progress of your shipment.
Tracking information may take some time to become active after the order is handed over to the courier.
8. Delivery Address
Customers are responsible for providing accurate and complete delivery information.
This includes:
Full name
House/building number
Street/locality
City
State
PIN code
Valid contact number
Luxeura Paris is not responsible for delivery failures or delays caused by incorrect, incomplete, or inaccurate information provided by the customer.
9. Failed Delivery Attempts
If a courier partner is unable to deliver your order, additional delivery attempts may be made according to the courier’s procedures.
A delivery may fail because of:
Incorrect address
Incorrect phone number
Customer unavailable
Refusal to accept the package
Inability to contact the customer
Location being inaccessible
Other circumstances affecting delivery
If an order is returned to Luxeura Paris after unsuccessful delivery attempts, we may contact you regarding the next steps.
Additional shipping charges may apply where a re-shipment is requested, subject to applicable law.
10. Delayed Deliveries
Although we aim to deliver orders within the estimated delivery period, delays may occur because of circumstances beyond our reasonable control, including:
Weather conditions
Natural disasters
Public holidays
Transportation disruptions
Courier delays
Strikes or operational disruptions
Incorrect address information
High order volumes
Government restrictions
Other unforeseen circumstances
We will make reasonable efforts to assist with delayed shipments.
11. Damaged or Tampered Packages
If your package appears to be significantly damaged, opened, leaking, or tampered with when delivered, please document the condition of the package where reasonably possible.
Contact us at hr@advertloom.com as soon as possible and provide photographs or videos of the package and product.
For more information about returns and exchanges, please refer to our 7-Day Return & Exchange Policy.
12. Missing or Incorrect Products
If an item is missing from your order or you receive an incorrect product, please contact us at hr@advertloom.com within 7 days of delivery.
Please provide:
Order number
Product details
Photographs of the received package
Shipping label photograph
Photographs/videos of the products received, where applicable
We will investigate the issue and provide an appropriate resolution.
13. Multiple Products in One Order
If your order contains multiple products, they may occasionally be shipped together or in separate packages depending on product availability and logistical arrangements.
If products are shipped separately, you may receive separate tracking information.
14. Delivery Confirmation
An order may be considered delivered according to the delivery confirmation provided by the applicable courier or delivery service.
If you believe your order has been incorrectly marked as delivered, contact us at hr@advertloom.com as soon as possible so that we can investigate with the courier.
15. Address Changes
If you need to change your delivery address after placing an order, contact us as soon as possible.
Address changes may not be possible after an order has been processed or dispatched.
Luxeura Paris is not responsible for additional delivery charges or failed deliveries resulting from an incorrect address provided by the customer.
16. Cancellation After Dispatch
Once an order has been dispatched, cancellation may no longer be possible.
If you no longer wish to receive a dispatched order, please contact us at hr@advertloom.com.
Any applicable return, refund, or cancellation will be handled according to our policies and applicable law.
17. Contact Us
For shipping or delivery-related questions, please contact:
Luxeura Paris
Website: advertloom.com
Email: hr@advertloom.com
Please include your order number when contacting us about an existing order.