Privacy Policy

At Luxeura Paris, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit or make a purchase through our website.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About Luxeura Paris

Luxeura Paris is a skincare brand providing skincare products through its online store.

Website: advertloom.com
Business Name: Luxeura Paris
Email: hr@advertloom.com

For privacy-related questions or requests, you may contact us using the details above.

2. Information We Collect

When you use our website, place an order, create an account, contact us, or otherwise interact with Luxeura Paris, we may collect certain information.

A. Information You Provide

This may include:

  • Full name

  • Email address

  • Mobile/telephone number

  • Billing address

  • Shipping/delivery address

  • Account username and password

  • Order details

  • Products purchased

  • Information provided through contact forms

  • Customer reviews and feedback

  • Information you voluntarily provide when contacting customer support

B. Order Information

When you place an order, we collect information necessary to process and deliver your order, including:

  • Name

  • Contact number

  • Delivery address

  • Billing information

  • Products ordered

  • Order value

  • Order date and status

  • Delivery and tracking information

C. Payment Information

Luxeura Paris currently offers Cash on Delivery (COD) as a payment option.

For COD orders, we do not collect or store your credit card, debit card, UPI PIN, banking password, or other online banking credentials.

If additional payment methods are introduced in the future, payments may be processed through third-party payment providers. Such providers may collect and process payment information according to their own privacy policies.

D. Information Collected Automatically

When you visit our website, certain information may automatically be collected, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Date and time of visits

  • Website interactions

  • Referring website

  • General website usage information

  • Cookies and similar technologies

This information may be used to maintain website security, understand website usage, improve our services, and provide a better shopping experience.

3. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders

  • Deliver products to you

  • Confirm and manage COD orders

  • Contact you regarding your order

  • Provide customer support

  • Process returns, refunds, exchanges, and cancellations

  • Create and manage customer accounts

  • Improve our website and services

  • Improve our products and customer experience

  • Understand website traffic and usage

  • Prevent fraud, misuse, and unauthorised activity

  • Maintain website security

  • Send important service-related communications

  • Send promotional communications where permitted and where you have provided appropriate consent

  • Comply with applicable legal, tax, accounting, and regulatory requirements

We only use personal information for purposes that are reasonably connected with providing and improving our services or as otherwise permitted by applicable law.

4. Cookies

Luxeura Paris may use cookies and similar technologies to improve your experience on our website.

Cookies are small files stored on your device that help websites remember certain information.

We may use cookies for purposes including:

  • Keeping products in your shopping cart

  • Maintaining your WooCommerce session

  • Remembering your preferences

  • Improving website functionality

  • Understanding website traffic

  • Analysing website performance

  • Improving marketing and advertising, where applicable

  • Maintaining website security

Some cookies may be essential for the website to function properly.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions, including shopping-cart and checkout functionality.

5. WooCommerce and Website Services

Our online store is operated using WordPress and WooCommerce.

WooCommerce may process information required to operate the online store, including customer information, order details, billing and shipping information, and information required for checkout and account functionality.

We may also use third-party services for website hosting, security, analytics, communication, delivery, or other business operations.

Where third-party services process personal information on our behalf, we take reasonable steps to use appropriate service providers and protect your information.

6. Sharing of Your Information

We do not sell your personal information.

We may share information when reasonably necessary with trusted third parties, including:

  • Delivery and courier partners

  • Website hosting providers

  • Website security providers

  • WooCommerce/WordPress-related service providers

  • Analytics providers

  • Marketing or communication providers

  • Customer-support providers

  • Professional advisers, where necessary

  • Government authorities or law-enforcement agencies when legally required

For example, your name, phone number, and delivery address may need to be shared with a courier or delivery partner so that your order can be delivered.

We only share information to the extent reasonably necessary for the relevant purpose.

7. Cash on Delivery Orders

For Cash on Delivery orders, we may contact you by phone, SMS, WhatsApp, or email to:

  • Confirm your order

  • Verify delivery details

  • Provide order updates

  • Coordinate delivery

  • Address delivery-related issues

If you provide incorrect or incomplete information, we may be unable to successfully deliver your order.

8. Marketing Communications

With appropriate consent, Luxeura Paris may send promotional communications through channels such as:

  • Email

  • SMS

  • WhatsApp

  • Other permitted communication channels

These communications may include information about:

  • New products

  • Discounts and offers

  • Promotions

  • Restocks

  • Brand announcements

You may unsubscribe from promotional communications at any time by using the available unsubscribe option or contacting us.

Please note that you may still receive necessary transactional communications, such as order confirmations and delivery updates.

9. Product Reviews and User-Generated Content

If you submit a product review, rating, photograph, testimonial, or other content to our website, certain information associated with that submission may be displayed publicly.

Please avoid submitting sensitive personal information in publicly visible reviews or comments.

Luxeura Paris may remove content that violates our website policies or applicable law.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, payment services, delivery services, or other websites.

Luxeura Paris is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of those websites before providing personal information.

11. Social Media

Luxeura Paris may maintain social media accounts or provide social-media links on our website.

If you interact with us through a social-media platform, information may also be processed by that platform according to its own privacy policy and terms.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders

  • Providing customer support

  • Maintaining business and transaction records

  • Handling returns, refunds, and disputes

  • Meeting legal, tax, accounting, and regulatory requirements

  • Preventing fraud and misuse

When information is no longer reasonably required and there is no legal requirement to retain it, we may delete, anonymise, or securely dispose of it.

13. Data Security

Luxeura Paris takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

These measures may include:

  • Secure website connections

  • Access controls

  • Website security measures

  • Restricted access to personal information

  • Regular security and software updates

  • Security measures provided by our hosting and website service providers

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

14. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about the personal data we process about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally applicable

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

  • Raise a privacy-related complaint or concern

We may need to verify your identity before processing certain requests.

15. Children’s Privacy

Our website is not intentionally designed to collect personal information from children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

16. International Data Processing

Some third-party service providers used by Luxeura Paris may process or store information outside India.

Where applicable, personal information may therefore be processed in other jurisdictions in accordance with applicable laws and the relevant service provider’s privacy practices.

17. Changes to This Privacy Policy

Luxeura Paris may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle personal information, please contact us:

Luxeura Paris
Email: hr@advertloom.com
Address: Amritsar, 143501

We will review and respond to privacy-related requests in accordance with applicable law.

19. Skincare Disclaimer

The information provided on the Luxeura Paris website is intended for general informational and cosmetic purposes.

Product descriptions, ingredients, directions, and skincare recommendations are not intended to diagnose, treat, cure, or prevent any medical condition unless specifically permitted and supported under applicable law.

Individual results from skincare products may vary.

Customers should review the ingredient list and product directions before use. If you have known allergies, sensitivities, or concerns about using a particular skincare product, consult an appropriately qualified healthcare professional.

If you experience significant irritation or an adverse reaction after using a product, discontinue use and seek appropriate professional advice.

Luxeura Paris does not guarantee a particular cosmetic result for every customer.

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